Introduction:
Ezatona is an online platform that connects clients with consultants in various fields. Our platform allows clients to book appointments with consultants for a fee, based on the consultant’s availability and services. This policy outlines the terms and conditions of using the Ezatona platform.
Account Creation:
In order to use the Ezatona platform, clients and consultants must create an account. Account creation requires a valid email address and payment information. Users must ensure that their account information is accurate and up-to-date.
Consultant Services:
Consultants are responsible for accurately describing their services and availability. They must also ensure that their availability calendar is up-to-date. Consultants are responsible for providing quality services to clients.
Client Services:
Clients are responsible for accurately selecting the services they require and choosing a time that is suitable for them. Clients must also ensure that their payment information is up-to-date and that they have sufficient funds to pay for the services they require.
Payment:
Payments for services are processed through the platform using Visa or Mastercard. Clients must ensure that they have sufficient funds to pay for the services they require. Refunds may be available in certain circumstances, as determined by the administrator.
Cancellations and Rescheduling:
Cancellations and rescheduling are subject to the policies of the consultant. Clients must follow the cancellation and rescheduling policies of the consultant they have booked an appointment with.
Dispute Resolution:
In the event of a dispute between a client and a consultant, the Ezatona administrator will act as a mediator. The administrator will work to resolve the dispute in a fair and timely manner.
Privacy and Security:
Ezatona is committed to protecting the privacy and security of its users. We will not share user information with third parties without the user’s consent. Our platform is designed to ensure the security of user information.
Changes to the Policy:
Ezatona may update this policy from time to time. Users will be notified of any changes to the policy. Continued use of the platform constitutes acceptance of the policy.
Conclusion:
Ezatona is committed to providing quality services to its clients and consultants. This policy is designed to ensure that the platform is used in a fair and transparent manner. By using the Ezatona platform, users agree to abide by the terms and conditions of this policy.